Pack Your Bag For a New Beginning

On a day like today, exactly one year ago, I was packing my bag for the journey that would change my life…

To tell you a bit about my self, in the past 15 years, I have been on airplanes more than I have taken Buses… so Flying for me is really not a big deal, it’s more of a day-to-day experience rather than anything else, and packing for a trip was not something special… But that night was different… You see, I was flying OUT… Out of my old life, out of my past and especially out of my present.

I was not trying to escape from tomorrow, I was simply signing off on the last page of the book of my life story today, and start a new book with the story that will BEGIN tomorrow..

At many points in life, we feel that we need to start over, to experience something new, to change our lives and move forward to a brighter day, we close our eyes, and we pray and hope really hard for the moment we will open our eyes and realize that all of our issues are gone…

Well the big and most important point that try skip, is not the decision of starting over or having a new beginning, but it’s more of  the bag-pack we will have on that day… What will it include.

A Beginning by definition, is the very first starting point of “anything”; so on your timeline of thoughts, a beginning shouldn’t be the “continuity” of the past… but moreover a start of something new… But let’s face it, how could you FLY if you can’t let go of the thins that weight you down? how can you move on when you can’t let go of the things that made you miserable in the first place?

It’s that night where you need to decide to leave so many things behind, – Unfortunately, things to let go will include both GOOD and BAD – , pack your bag with the things you will need for your next journey… and Move on… That’s this week’s Tip 🙂

 Make no mistake your relationships are the heaviest components in your life.

The following is a speech from the movie up in the air starring George Clooney as Ryan Bingham. I kinda relate so much to this movie; and although it may seem a big harsh, it does have a lot of truth in it depending on where you stand right now…

How much does your life weigh? Imagine for a second that you’re carrying a backpack. I want you to pack it with all the stuff that you have in your life… you start with the little things. The shelves, the drawers, the knickknacks, then you start adding larger stuff. Clothes, tabletop appliances, lamps, your TV… the backpack should be getting pretty heavy now. You go bigger. Your couch, your car, your home… I want you to stuff it all into that backpack. Now I want you to fill it with people. Start with casual acquaintances, friends of friends, folks around the office… and then you move into the people you trust with your most intimate secrets. Your brothers, your sisters, your children, your parents and finally your husband, your wife, your boyfriend, your girlfriend. You get them into that backpack, feel the weight of that bag. Make no mistake your relationships are the heaviest components in your life. All those negotiations and arguments and secrets, the compromises. The slower we move the faster we die. Make no mistake, moving is living. Some animals were meant to carry each other to live symbiotically over a lifetime. Star crossed lovers, monogamous swans. We are not swans. We are sharks.

Enjoy your Week!

SC

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

Advertisements

You’ll cross that bridge when you get there!

Did you know that the amount of energy directly impacting your productivity that is fleeing your system because of worrying about the future is beyond enormous??!!!

Worrying is one of the main causes of Stress, and of course, almost all the bad health issues can be easily attributed to stress.

Last night (or pretty much early this morning), I woke up around 4 AM, checked out my mobile phone to find 2 missed calls that I received at 2 AM from the janitor of the building where my apartment is in Beirut. Although I am in Dubai now, I couldn’t help not to start asking my self on what was the news that couldn’t want till morning to be shared with me… Of course I couldn’t sleep afterwards thinking and over-thinking… Possibly on all the scenarios  that may have happened… Although what I would normally coach anyone,is to go back to sleep and attend this matter first thing the second morning… But I couldn’t… I gave in to the twisted thoughts that were flowing my mind…

At around 7 AM Beirut Time (8 AM – Dubai Time), I called the Janitor… And he told me, it was by mistake that he called my number and there’s nothing at all…

I can’t say these types of similar incidents don’t happen often with me 🙂 … But I normally manage to treat 8 out of 10 of them with the Tip of this week!

It’s simple, and it’s very straight forward… You Will Cross that Bridge when you get there… an expression that means you will not worry about a possible future problem but will deal with it if it happens

You can’t change the past, but you can ruin the present by worrying about the future

Enjoy your Week!
SC

Image courtesy of marin / FreeDigitalPhotos.net

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

3 Customer Centric Lessons from the World Cup

Guten Morgen 🙂

And here we are with probably the hottest topic of this year, the world cup, an event that happen once every 4 years but takes more than 4 years to prepare for and its results stay in History forever!

Based on Wikipedia, the World Cup is the most widely viewed and followed sporting event in the world, exceeding even the Olympic Games; the cumulative audience of all matches of the 2006 FIFA World Cup was estimated to be 26.29 billion with an estimated 715.1 million people watching the final match, a ninth of the entire population of the planet.

In an article at Forbes about Customer-Centricity:

You have to rebuild your company’s culture, which means helping employees learn new ways of thinking and acting. You have to entrust frontline employees with the critical task of generating loyalty and enthusiasm among customers. And you have to teach employees the skills they need to achieve those results.

What can we learn from the 2014’s World Cup to refresh our approach!

 1) You’re only #1 in your Customer’s Heart!

FIFA-World-Cup-2014-Banner

At the end of the day, it doesn’t really matter what the scoreboard or the leader-board says, in the eyes of the fans, there’s only one “Winner“; even if they might not have won this cup or the one before it but they are still The BEST.

It’s really fascinating how for a football fan, (or any sports fan on that matter), championships is always a stage, if they won it’s a confirmation that they are the best and if they don’t there’s still the next one!

2) Raving Fans, Raving Fans, RAVING FANS!!

Mayer-convinced-of-security-at-World-Cup-700x357

“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.”

This, in a nutshell, is the advice given to a new Area Manager on his first day by the authors of the best selling book, The One Minute Manager, in the book Raving Fans: A Revolutionary Approach To Customer Service.

What I would also define as a Raving Fan, is someone who feels the adrenaline just by thinking about your product. A Perfect example of a company who have that, would be Apple & Harley-Davidson. Fans who would Live your brands and would support you and stand by you even in your worst.

3) Expectation is the mother of disappointment

Brazil fans cry after 7-1 defeat to Germany

During my Sales Coaching Workshops, I used to stress on the whole customer experience and not just the salesperson’s performance. Imagine you’ve been greeted at a hardware store, and the salesperson took really good care of you and once you got your products and were escorted to the cashier, the cashier wasn’t as nice to you as the salesperson? or when you went to pick up your car, the valet damaged it? or let’s say simply someone messed up your experience at that store?

In the culture of sports teams, the spirit of TEAM should be a combination of 2 famous sayings: “Together Everyone Achieves More” & “One For All and All of One”, you see sometimes the team plays really well, they give 110% and they get so close, but one of them drops the ball and they end up losing. c’est la vie!

But in the eyes of your fans, they expect EACH AND EVERY ONE of the TEAM to play as if the world depends on his every single move.

And finally, everything can be summarized for you in Nike’s Football commercial… Risk Everything!

Cheers,
SC

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

Don’t wait the right mood to do the task… Just do it!

How many times have you been in the situation where you still have a task to finish, but you keep delaying it because simply you don’t LIKE to do it, or because you’re “waiting for the right mood”. So you procrastinate hoping that one of 2 things happen: either the task will magically disappear or you will get the inspiration and the mood will suddenly appear..

Well to be honest with you, in my line of expertise, this is identified as a MAJOR time waster, and there’s no one who managed to explain it better than Brian Tracy in his book “Eat that Frog” and here’s a bit on how it goes:

Imagine that you have to eat a LIVING Frog on your desk, and of course since this task is so disgusting and “painful” to do, you would keep pushing it to the end of your todo list. But the reality is that you will keep thinking about it and how difficult it will be to do that task  even if you’re doing something else.

The Right thing to do is to EAT THAT FROG which is the task that you don’t like to do… And eat it as quickly as possible 🙂 . Then you’ll be confident that nothing would be as difficult or disgusting as this one.

My Tip to you this week is the following:

If you’re not in the Mood to do a task… DO IT ANYWAY… even if you have to do it while nagging.. or by feeling annoyed and disgusted… JUST DO IT!

Enjoy your Week 🙂 !
SC

Image courtesy of anankkml / FreeDigitalPhotos.net

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project