Criticize Actions Not People

Since a long, long time. I have read this in one of the books and it’s one of the most important parts in management. And in particular, how to manage people.

If I could get $1 every time I heard about somebody not liking to work with another person, or having pain from their own business relationship, I would have been a millionaire by now.

There’s a big confusion between liking somebody and liking to work with somebody, or simply being efficient in working with someone; I see things in multiple perspective. In my career, I have moved from working as an individual contributor (where I am the average employee) to becoming a manager and managing a group of employees And then to becoming a manager of managers on a director level, where you need to manage those who manage others and then all the way to an executive level where you oversee the organization as a whole.

Traditionally, Dealing with people has always been a challenge for most managers; When I had that issue at some point in time, and later on when I I spoke about it in conferences and workshops, I used to reflect and give the same example:

Every time I used to give the example of kids and dealings with kids, So, if you have a problem with your child, let’s say they did something wrong, they broke something. When you come to them and you tell them.

Did you break this. Why did you break it?

More likely, the kid is going to (depending how you raised them but most of the cases) tell you all types of stories how it was not his fault, and mostly based on  psychology, it would be because he felt under attack or under threat; when you are attacking him as a person, then he will certainly try to defend himself, But if you do not attack him as a person but you try to talk to the act, then, more likely that they would understand and open up to see what’s happening.

So, the best case scenario, you would tell your kids: Listen, I still love you, you’re still my Alexander, However, I am disappointed in what you have done and your action, this particular action is not something we have agreed on this is not what I raised you to do and how to treat your sister Maria.

So, this particular action. I am upset of.

This way, you will have a discussion over the action itself rather than him being incompetent, and so on.

So as you move back to management, you look at and talk to your employee; If that employee started feeling under threat because you are touching on her competence to perform her job, eventually she will pull up her defense mechanisms, and you will lose the touch.

So, this week’s that is about focusing on the actions and not the person in your criticism, and when you want to manage the person you are actually focusing on your work relationship and therefore, you have a certain expectations that they need to meet and their actions are a big indication to that.

Trust me, it will pay off on the longer run.

Have a wonderful week.

Samer Chidiac is a Strategic Innovation Advisor, a Business Psychologist, a Philanthropist, an Author and a Speaker. 

You can check his Books on Amazon & Sellfy, Follow him on Facebook, Twitter and Instagram and check his Website for More.

Reading the signs and signals

Working as a futurist and as a senior strategist for a while now, taught me a lot of things and one of the most important lessons I learned was about reading signs… Signs about the future, and about what can happen to you or let’s say MAY happen to you.

 Let’s say that you are driving your car, to hear a weird sound coming from the engine, then that sound stops and you don’t hear it again… You may decide to check it out (just to be on the safe side) or just ignore it as it just happened as a one-time thing… if the same sound gets repeated another time, then the sign of something that may be wrong gets stronger, and your internal voice would start communicating with you to tell you that it would be wise to check it out… and if that sound was there for the 3rd time, the sign is stronger now, and you are now saying that you need to check it out… but come on, the car is still running, and everything seems in order, so you decide to get the car engine checked “when you have time”… 2 weeks later, your car broke down while you were taking your wife and kids out and the timing couldn’t be more wrong… and the story went on…

 Another configuration of the same scenario can go into relationships, business transactions, and any other you may think of… you may see some signs that can seem weird but not necessarily worrying from your friend or partner, and then you notice the same behavior more than once until a big issue can happen like betrayal or whatever.

 This week’s tip is about the action that you need to train your self on doing… It’s not about the signs… It’s about READING the signs… You may be going into a place and you see a sign outside in a different language that you don’t understand, and you ignore it and go, only to discover that this sign was meant to stop you from entering or from performing an action and so.

 Some of us are lucky to have CLEAR signs on their way, while the rest of us are not… Imagine that you could see a person wearing a sign that says “Liar” or “Cheater” before things would be more serious between you two. Therefore if you want to train your self on reading the signals, you need to understand patterns and trends… and then you can spot the outlier among these, so taking the example of the car, you know what the different sounds that it produces, and you can tell which sound is “natural” and which is not.

 Find out about something that is wrong, or let’s say not right come from reviewing and analyzing the landscape of all the patterns and what is traditionally have been considered in a normal range and which is not… and mostly you would “feel” that something is not right… Yes, you read that properly… Experienced professional would sense and feel that something is not right but they can’t tell what is it… so they start investigating more… maybe by reviewing old data (did this happen before… with me or with someone else?) and if they couldn’t find it in the old data… they would create a situation that would make them surer or not…

 Just like a doctor, you may find a patient showing a specific symptom, that may seem like a specific sickness, but you can’t be sure with the current data, so you ask for more tests, like blood tests and you check the results against what should be classified as the normal range and you find the outliers and evaluate if these outliers together can prove your theory or not..

 The advice I can give you is that you are NOT to ignore the signs, some signs lead to great opportunities, and some are for a potential discomfort and even a disaster… and they call it the “Window” of opportunity for a reason… if you don’t act quickly, you would miss It and it will be closed; meanwhile, the threat would start small, and then it grows.

 Trust your hunch, and act wisely and appropriately… and it’s ok to be wrong… the more you are wrong, you learn, and the next time you’re more trained to make the right discovery.

 Enjoy your week,


Samer Chidiac is a Strategic Innovation Advisor, a Business Psychologist, a Philanthropist, an Author and a Speaker. 

You can check his Books on Amazon & Sellfy, Follow him on Facebook, Twitter and Instagram and check his Website for More.

Lie to me!

Everybody lies, that’s a famous statement in the TV Series “House”, and in so many other studies. We lie about our age, background, relationships, health and social issues. Lying is just a mechanism that some people use to get away with a specific situation (temporary or permanently).

Ever since you were a kid, and growing year by year, you would start discovering that you can escape some situations if you simply told a lie, babies don’t lie, but at a certain age, they start realizing that they are capable of saying something that is different than the truth, and others may not notice.


The impact of lying can sometimes not be very significant (like when a husband lie to his wife when she ask him about how does she look in a particular dress) or can be super significant (positively or negatively) when that lie reaches a whole new level (like creating a cult or a new religion… and needless to say, Politics and more).

In this article, I’m not going to go through the “Strategic Lies”, I’m just going to shed the light on few points that a manager can take notes of, and of course anyone for what that matters.

“I’m not upset that you lied to me, I’m upset that from now on I can’t believe you.”

Friedrich Nietzsche

Trusting the person after they have committed a crime towards your honesty, is very difficult. And a lot of actions can fall within the Lying Category (Cheating, deception and more…)


Luckily, spotting the (honest) liar can prove to be easier than some would think. As we are all humans, and no matter how great we are and how competent we are, we can (almost) never control our subconscious mind. So per example, you can raise your hand and clap your fingers whenever you want, but you cannot control when your pupils would dilate or when to start or stop sweating per example, as these are all control by your right brain which is (luckily again) the honest part of you.

Let me ask you this, if you child (or little brother) break something, and you confront him to do so… Most likely you would use a sentence like “Look me in the eyes and tell me if you did it”. It’s mostly because avoiding eye contacts is a very major companion to telling a lie.

Other symptoms, includes covering the mouth with your hand, scratching your head and – Believe it or not – scratching your nose because it becomes slightly bigger (do you remember the famous Pinocchio Story where his nose would grow bigger when told a lie?)

The famous Pinocchio


This week’s tip is about how to intentionally spot the liar in someone with whom you deal with, work with, or live with…

In a lot of movies, TV series, you would find couples spotting the lies of each others by suggesting specific gestures that the other person is doing and you often hear something like “You always do this thing with your ear when you lie”… So each person, mostly, have a gesture associated with lying. So all you need to do, is to get to know what this/these are.

I used this week’s tip/trick on multiple occasions with my employees, to understand how would they lie. Especially with those in key positions that is critical to me. When I first hired my executive assistant, which is a very tricky role in any organization, I needed to see how would she lie *if ever she had to*; And don’t get me wrong, Maryam (my Executive assistant at the time) was an ANGEL, she was very smart and exceptionally reliable; so I decided to test her;

The test was very simple, and should be harmless, I needed to check how would her facial expression be. When The phone rang, and I knew who was the person calling, I told her to tell them that I wasn’t in the office and that I mostly won’t be able to come today. The task was simple, but she wasn’t very prepared for such a thing… So her reaction was confusion all over her face and all types of gestures… But her voice sounded warm and confident.

And you could guess, that I repeated the same exercise multiple times (with slight changes) to see how would she get more comfortable to lying about that specific topic and then show her trademarked gesture… And then I noticed it… I can Proudly say that I never seen her trademarked gesture in my many years working with her, because she truly was one of the rare few honest people that you would be genuinely lucky to have her in your team. However I wish I can say the same about other members of my team over the years.

So my advice to you is to try to figure out (in your own way) how your key employees lie and then you won’t be surprised when it really Matters.

Have a wonderful week,

Samer Chidiac is a Strategic Innovation Advisor, a Business Psychologist, a Philanthropist, an Author and a Speaker. 

You can check his Books on Amazon & Sellfy, Follow him on Facebook, Twitter and Instagram and check his Website for More.

Be like a baby… Then Grow up!

If you ever had the opportunity to study Psychology, one of the foundation of this magnificent study will be about learning, and how do we learn. And to be able to understand the evolution of the Brain & Mind in this, they normally start with studying babies.

There’s a fascinating small game that parents play with their infant child, that is almost universally known as “PEEK-A-POO”, where the parent (adult) hide his or her face from the child and then show it again with the work “PEEK-A-Poooooo” (Where I come from the word was “BAA’OOUSSI”) and the look on the child’s face at that moment, is priceless :).

For those of us who are not too technical on this, The Game is nice, brings positive vibes and simply fun and easy to play with a child; In Psychology, the explanation of that, is simple… The Infant’s Brain at that stage of Learning, REALLY THINKS THAT THE OTHER PERSON DISAPPEARED! and throughout time, the game will start being less interesting as the child develop the understanding of how it works.

Now moving on to another very nice thing about babies, when they start to walk or talk… Their first attempts are always the most important and most desired to witness by their parents… It doesn’t have to be perfect… in fact, NOONE ever is expecting a child’s first words would be “To Be or Not to Be… That is the Question” :P; but instead they might start speaking in a very alienated form of speech until one day they say something that sounds like “DA DA”, or the day when the child will try to stand up by themselves and then fall down in a cute and adorable way.

Now what would be the role of the parents at that stage… in simple terms:

Protecting > Encouraging > Motivating > Correcting > Raising the Bar
(and then starting this all over again)

You see a child saying “DA DA” is different than a 10 years old speaking like that… So first there’s a safe environment to actually innovate and do whatever you like, then you get the encouragement to do so, then you get a cheerful motivation, and a correction but then the parent is no longer impressed by that attempt, and then they require more efforts 🙂

This week’s tip, is pointing out that each one of us, learn in different ways, but most importantly gets motivated in different ways, and therefor, by applying the simple rules of parenting… An employee can be encouraged to start learning something new, to excel in their field and become innovative…

And Although you may think that this Tip is dedicated for Managers… You are right… But you are your own MANAGER… and You need to start motivating yourself using those rules… And you Will succeed…

Start small, Encourage yourself to try, Reward your self for the small improvement, correct yourself, raise the bar and then REPEAT.

Enjoy your Week!


Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

Keep Learning to Become Successful, then Start Unlearning to stay that way!

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” ~Professor Leon C. Megginson

When you often hear about Change and Evolution, depending on your age, you might visualize Charles Darwin talking about how we, the humans, have evolved or you might simply take a glimpse and think about how the use of Mobile phones evolved to changed our life…

I’ve had an interesting discussion with the Former the Microsoft’s UK Head of Education, after she moved to the Middle East and took a leadership role in Oman; She was sharing some tips from her evolved lifestyle between 2 different culture of business and even between 2 different Eras and reminded me that the key to a successful evolution is adapting to change and most importantly… Unlearning.

For this week’s tip, we’re not going into a complete paradigm shift and change our current reality (like Neo took the red Pill in the Matrix and everything changed 🙂 ) instead, we need to take a deeper look at how we, as individuals, have several habits and learning that we are so attached to,  that we try to change the circumstances to fit what we know, rather than to change what we know to fit the circumstances.

What is Unlearning?

Unlearning is not reframing or refreezing or something along that lines. They all focus on an end state whereas unlearning is about moving away from something rather than moving towards something.

So unlearning is exactly what it says. Intending to let go of what we have already learned or acquired. It is not about right or wrong. It is about being open to and exploring something that lies underneath the judgment, underneath the right and the wrong.

How do we unLearn?

Margie Warrell once explained unlearning, by LEARNING TO BE AGILE (to be flexible!) and quoting from her article at

Unlearning is about moving away from something—letting go—rather than acquiring. It’s like stripping old paint. It lays the foundation for the new layer of fresh learning to be acquired and to stick. But like the painter who needs to prepare a surface, stripping the paint is 70% of the work while repainting is only 30%.

So to sum it up, YES change is hard, and it’s a slow process, but it’s not impossible, and just like in order to throw an Arrow you need to Pull back; changing and adapting will make you experience some decrease in productivity and enthusiasm for a little while, but it will help you STAY successful!

Have a Nice Week!

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

3 Customer Centric Lessons from the World Cup

Guten Morgen 🙂

And here we are with probably the hottest topic of this year, the world cup, an event that happen once every 4 years but takes more than 4 years to prepare for and its results stay in History forever!

Based on Wikipedia, the World Cup is the most widely viewed and followed sporting event in the world, exceeding even the Olympic Games; the cumulative audience of all matches of the 2006 FIFA World Cup was estimated to be 26.29 billion with an estimated 715.1 million people watching the final match, a ninth of the entire population of the planet.

In an article at Forbes about Customer-Centricity:

You have to rebuild your company’s culture, which means helping employees learn new ways of thinking and acting. You have to entrust frontline employees with the critical task of generating loyalty and enthusiasm among customers. And you have to teach employees the skills they need to achieve those results.

What can we learn from the 2014’s World Cup to refresh our approach!

 1) You’re only #1 in your Customer’s Heart!


At the end of the day, it doesn’t really matter what the scoreboard or the leader-board says, in the eyes of the fans, there’s only one “Winner“; even if they might not have won this cup or the one before it but they are still The BEST.

It’s really fascinating how for a football fan, (or any sports fan on that matter), championships is always a stage, if they won it’s a confirmation that they are the best and if they don’t there’s still the next one!

2) Raving Fans, Raving Fans, RAVING FANS!!


“Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.”

This, in a nutshell, is the advice given to a new Area Manager on his first day by the authors of the best selling book, The One Minute Manager, in the book Raving Fans: A Revolutionary Approach To Customer Service.

What I would also define as a Raving Fan, is someone who feels the adrenaline just by thinking about your product. A Perfect example of a company who have that, would be Apple & Harley-Davidson. Fans who would Live your brands and would support you and stand by you even in your worst.

3) Expectation is the mother of disappointment

Brazil fans cry after 7-1 defeat to Germany

During my Sales Coaching Workshops, I used to stress on the whole customer experience and not just the salesperson’s performance. Imagine you’ve been greeted at a hardware store, and the salesperson took really good care of you and once you got your products and were escorted to the cashier, the cashier wasn’t as nice to you as the salesperson? or when you went to pick up your car, the valet damaged it? or let’s say simply someone messed up your experience at that store?

In the culture of sports teams, the spirit of TEAM should be a combination of 2 famous sayings: “Together Everyone Achieves More” & “One For All and All of One”, you see sometimes the team plays really well, they give 110% and they get so close, but one of them drops the ball and they end up losing. c’est la vie!

But in the eyes of your fans, they expect EACH AND EVERY ONE of the TEAM to play as if the world depends on his every single move.

And finally, everything can be summarized for you in Nike’s Football commercial… Risk Everything!


Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

If you don’t mind, it doesn’t matter

One of the most common and fundamental change an individual receives after he or she go through an intensive Leadership training program would be how they look and perceive others.

When I was still working back at Microsoft, I remember a talk I’ve had with Naseem Tuffaha, a Senior Director at the time and one who truly possess genuine leadership qualities; Naseem was simplifying to me an important leadership quality, he said:

“A true leader can simply be a person who sees through the eyes of the person in front of him”

Let’s pause and reflect for a second on that statement and look at what this could mean in the real world… Why are we sometimes confronting other people because they have different opinions than us,

[from Wikipedia]

Mind over matter is a phrase popularized during the 1960s and 1970s that was originally used in reference to paranormal phenomena such as psychokinesis.However, it has also been used in reference to mind-centric spiritual and philosophic doctrines such as responsibility assumption.

This week’s tip has to do with accepting others and how we could react to that… using a Simple sentence… If you don’t mind, it doesn’t matter.

Just think about a conversation you were dragged into, where different opinions were stormed and yours was not the most popular among them. After a while how did you react to that… Did you leave the conversation? took a stand? insisted on turning things around?

In life, and in most times, we face situations where we need to do something we don’t like, and external circumstances might bring us unwanted surprises and challenge our tolerance. But how about I ask you this question: “When does this matter?” and when should you consider a problem a disaster and when it should be considered just an unpleasant surprise…

Well the answer is simple, and I provided it in the beginning… If you don’t MindIt doesn’t Matter 🙂

And “Minding” is something that you can control, so you can simply make something Matter to you just as simple as you can make it not to…

I’ve had a discussion with a friend couple of days back when she was asking me about happiness… and how she can’t control or “decide” to be happy… I told her the following:

“Happiness might not seem to be a Choice, but Misery certainly IS A CHOICE”

So give more time and attention to the things that really matters in life… No Wait! I can’t tell you that 😉 you need to review them for your self.

Enjoy your Week!


Image courtesy of Evgeni Dinev/

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

When in doubt… Improvise?

At times, you may face situations where you don’t know how to act, or react to a specific scenario, and even more awkward, you take a decision while you really don’t know why you just picked that specific one, or how to explain its reasons… All you know is that it’s simply the “right” decision and the “right” thing to do at that particular time / situation… You just have a Feeling! 

Over many years of psychology and studies on how the brain works and how we behave the way we do, several and several theories have been formed, but mostly all of them were in favor of this one “Our Brain is Fascinating!” , now although I would love to talk and talk about my researches on that topic, This week’s post is only a Tip 🙂

When you speak with experienced managers about their judgments on some specific business scenarios, they will often tell you that they have built a TRUST foundation with their intuition! when in doubt, they trust their intuition, because it somehow has the answers. And the same goes if you speak with an engineer, a computer programmer, a mother or virtually anyone who is aware of his or her intuition.

“I don’t know how to explain it to you… I just Know that it’s how we should response to this situation! Trust me on this…”  is a sentence that comes from a very well experienced leader…   You see your brain holds all of your memories, your experience and possibly everything that you’ve learned in your personal and professional life… And when you face a specific situation… Your Sub-conscience tries to communicate with you to tell you how to act… 🙂

So this week’s tip, is simple… Trust your Intuition… it’s the Inner YOU talking to back at you… a Big Cocktail of information, facts, emotions, books, articles, movies, songs, discussions, images, sounds… and many more all Blend together at the speed of 2,000,000 (yes 2 Million) thought per second, to help you out.

So when in Doubt… Improvise and trust the inner you!

Have a great week!

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

If it looks stupid but works it ain’t stupid

How many times that you found yourself surrounded by negative people that seem to have one purpose in life which is to make you feel down and lose faith in your purpose?

In life there are 2 types of heroes: “The Preventer” and the “The Savior”.

Saviors are those who do the fire-fighting and do their best to save the day with the least damages possible…While Preventers are normally those who do their best to prevent problems from happening.

Unfortunately it’s very hard to determine if something was “definitely going to happen” but it’s very obvious to “see it happening”, So The Saviors often are the recognized ones and most popular while the preventers are mostly un-credited for their work which is sometimes more impact full and sometimes even harder than it looks.

With this logic in mind, when choosing to be the hero of your company, you may tend to look for the rewarding part, which is choosing what is recognized the most, now I must disagree with those who chose that path when they can actually do the opposite and truly “save the day”.

This week’s tip is dedicated to those who has the innovators & entrepreneurs’ spirit in them… regardless of what they do in their life.

People will tend to tell you that what you’re doing is stupid, until you prove them otherwise, but no matter what happen, do not lose faith in your purpose! because striving to satisfy others will only lead to losing self-respect in what you do and in who you are.

Focus on the result of your actions and the intention of your result and you’ll be just fine! at the end of the day most of what the greatest minds of our time did at their early days… was Stupid… But it Worked! and it Changed the World!

Have a great week,

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

Strategy: When a Calculated Risk Meets an Educated Guess

There was one time during my travels, I was moderating an Executive round-table, the hotel meeting room was filled with high level executives from different leading companies of a particular industry, and we were all agreeing on a strategy to foster innovation on a national level.

Now for those who met me in person, knows that despite my young age already (I’m 34 by the time this article was written), I do look even younger! (which will certainly give me an advantage when I’m 50 🙂 … But unfortunately not now…). So I always “somehow” get hard times when I try to coach senior managers (who probably have grey hair) who keep telling me how their grandsons are almost my age; but I get comfortable slightly after the first 30 minutes where the echos of the appearance vanishes and we dive deeper.

That time, during the break, Couple of VPs from the workshop wanted to test my worth & knowledge and why have I got the title “Senior Strategist” and I charge so much while I’m still less than 35 yrs old. So they challenged me into Defining what Strategy was in 1 Sentence, and then Explaining it in 1 minute.

And this Week’s Tip, is about Understanding Strategy… Simply!

The Definition: Strategy is born when a calculated risk meets an educated guess

The Example: You can build a successful strategy with all its defining components using the same logic you would have when your mobile phone is Showing LOW Battery, and you’re about 1-2 hours away from any source of Charging Outlet; You Start by making educated guesses on what would your mobile be used for during that time with what actions you need to perform, along with calculating the possible risks of each action.

So Simply, here it goes, to make a strategy you can:

  • Focus on what you want to achieve
  • Make Educated Guesses on what you need to have/do in order for you to achieve it.
  • Calculate Potential Risks on what each guess could result into.

Voila! you just built yourself a Strategy 🙂

See you next Week!

Strategy is born when a calculated risk meets an educated guess

~Samer Chidiac


Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

5 Things to Learn from an Exceptional Salesperson

“People make decisions about you in the first ten seconds after they meet you for the first time. Do whatever it takes to make that first ten seconds positive ones.” -– Tom Hopkins

Whether you’re currently in a Sales position, considering to move to one or very far from that, Guess what! You’re a Salesperson, just like the rest of us.

In my years of experience, I’ve always been fascinated by any GOOD Salesperson, almost anytime, they can simply stand out of the crowed in what some would consider effortlessly! they are natural in what they do and how they do it… Well the skills they posses can be easily learned and applied and succeed with by any other person.

“Life is a series of sales situations, and the answer is NO if you don’t ask.” — Patricia Fripp

For this week, we’re going to explore 5 skills to learn from a successful sales person. And here’s a pre-point to learn from, based on my research and extensive knowledge on the topic would’ve easily written “The 78 things to Learn from an Exceptional Salesperson”   but come on.. I want you to read 🙂

  1. Appearance does count: You don’t really have to wear a 2,000$ Suit to impress your potential customer, but you need to make sure you look Good, take care of every single detail in you… Starting with your Genuine Smile.
  2. Prospecting is an Art… Perfect it: coming from the definition of Market in Marketing as being a “collection of people or people in organizations who both have the need for your product and have the capacity of purchasing it”  says a lot about the art of prospecting, you need to identify the potential customer out of the big crowd, and i’m not saying to be pre-judgmental… But to make sure you’re spending enough time with those who are MORE likely to buy.
  3. Listen… Listen… Listen: Whether you’re sitting in a Big meeting room or standing up in a shop, you need to get to know your customer, and there’s nothing more powerful than for you to ask them questions that would help you directly identify their needs… and there’s NOTHING more Flattering to anyone than when they know that you were… Listening!
  4. Put a Spell on your customer: Now I’m not saying to do so literally, but the best salespeople I’ve seen and studied, have a way of taking their client on a daydream tour where they have them visualize themselves owning, using and enjoying the product or service; It’s like a Mental Test-Drive. Once they reach there, the sale is almost done.
  5. Remember your customer: With the evolution of social networking, it’s easier to stay in touch with clients than before, and remember the saying “close to the eye, close to the heart”.  Make customers for Life, and make an ever-lasting impression, by constantly remembering your customers. Pro-actively and Re-actively.

“Practice is just as valuable as a sale.  The sale will make you a living; the skill will make you a fortune.” — Jim Rohn

Have a Great Week!


Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

Don’t send your Ducks to Eagle School

“Don’t Send your Ducks to Eagle School” – Jim Rohn

The first rule of management is this: Don’t send your ducks to eagle school. Why? Because it won’t work. Good people are found, not changed. They can change themselves, but you can’t change them. If you want good people, you have to find them. If you want motivated people, you have to find them, not motivate them.

My first hearing of this lecture from Jim, I have already been walking a long way in the wrong direction; I was in a senior management position at a very young age (25 yrs old), with high expectations from everyone and a big responsibility, most importantly I had to grow people, who were… Well, already older than me :).

When you are young, your really want everything to happen very fast; Think about when you were at school, you couldn’t wait till you go to college and then to graduate… And years down the road, you will look back and wish you could go back to those old days.

You see, every single phase of someone’s life, is significant in their overall life span, and skipping steps trying to mess with the equilibrium of their development is un-healthy (Leaping Forward  – which is a concept in strategy – by the way is different than Skipping steps) 

I once seen an optical illusion, that was part of an interesting experiment, they showed the same photo to a child, and to an adult… The photo had  dolphins jumping out of the water, and at the same time (from a different perspective) you can see 2 adults making love. The Child Only Saw the Dolphins!

Sometimes, it’s not the Right time for someone to SEE something… Just like it’s not the right time for them to take a new responsibility or a new role… and forcing them to do so, Will Only make things worse.

If you send your ducks to eagle school:

  • You will frustrate the ducks
  • You will frustrate the eagles
  • You will frustrate yourself

The tip for this week, is to ASPIRE your employees the same way you would do for your children.

  • Lend your sight: A child cannot see himself growing up and becoming successful, you need to have your children borrow your sight of them growing up…
  • Share your vision: An employee would look at you as a manager to get inspired to do great things… Share your vision and Help them ASPIRE success.
  • Give enough time: you cannot force a plant to grow by filling it with more water everyday! it’s just not possible and the result will be horrible.

Have a great week!

Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

Now You See Me: 3 Strategy Lessons

If you haven’t seen the movie “Now You See Me”, you’ve missed much! Beside that it’s a very well done film full with outstanding visual effects and an interesting story… There is a Lot to Learn from it as well.

Having been a Strategist for a long time, I really enjoyed this movie a lot, and here’s some useful Tips worth reading

  1. Use the Power of Misdirection: When a magician waves his hand and says, “This is where the magic is happening.” The real trick is happening somewhere else. Misdirection. This trick has been used for 100s of years and on a very wide scale, whether in a Business, Political or Communication Strategy, where simply everyone is focused on “what’s happening before their eyes” while they were misdirected from what’s happening behind their backs.
  2. Outsmart your Opponent:  “First rule of magic: always be the smartest person in the room”  you cannot play to the disadvantage of your competitor or opponent when you haven’t Fully studied every single details in their life / business… Most of the Big Multi-national corporations have dedicated “Compete” departments within, with sole responsibility to study every (and I mean EVERY) single move their competition did, do or will do. Study the Strengths and Weaknesses of your competitor and keep in mind the dynamics of the changing world around them, And Evolve in every way possible to keep your self One step ahead!
  3. Think Way Ahead: “The more you look, the less you see.” or like the movie character J. Daniel Atlas says it: “The closer you think you are, the less you’ll actually see.” so in another term, it’s always about the Big Picture… Not the details you think you’re on to. Think about it in this way, if you lose your patience into doing something Worth doing, you’ll Fail :), so be courageous to span your efforts over 1- 6 months, 1-3 years, or even over 5-10 years if you have to! Long-term Strategy is not for everyone, but the better you become at it, your life moves forward faster than you think… Pretty much like if you save 25,000 USD over the past 10 years, by sparing less than 7$ every day.And here’s an example from the movie:
    “When he was 14, he saw a hole in a tree in Central Park. He had a guy, who worked at the carousel, sign a card for what looked like a routine little trick. At the guy’s retirement, 18 years later, Shrike performs, has the guy sign a card and presto! The card is in the tree. It was in the tree for 18 years.The trick was not to look closely. It was to look so far that you see 20 years into the past.”

Have a great Week!


Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project

Like 007, you’re on a mission

Over the years, one of the legendary characters that influenced generations with his Epic life, lifestyle, charisma, cleverness and charm; his name was “Bond… James Bond”.

I would definitely go on and on about the characteristics of a James Bond-Caliber Life! If you’re a Man then you know what I would mean by that, the Cars, The beautiful women, The suits, the gadgets… but for the purpose of this week’s tip, it’s about one thing and one thing only… How he Handles a Mission

We all got things to do; daily, weekly, monthly tasks… a small project here and there, but when the size & sensitivity of that task or project is more serious… Then you’ll be on a MISSION.

Major Companies has the Mission & Vision that drives their existence towards a certain goal and which dictates how they act and handle most of their business and day-to-day operations.

But let us start by skipping  the big talk, and focus on the small talk 🙂

  1. Be The Right Man or Woman for the Job: if anything, Bond has self-confidence, self-control, independence, and a mix of Charm and Danger… So work on your self, everyday… Take every opportunity to learn and be better than what you were yesterday.
  2. Know your mission inside out and pay Attention to Details: Bond wouldn’t start something before knowing all the details about it; he needs to be well prepared (Study all the details, know the enemy pretty well, and learn from Mistakes as you moves on) and he would do that by setting a Good Plan before he starts executing.
  3. Be resourceful and use all your resources: have you been the type of persons who bough something and thought it was very cool and useful, but for some reason you just keep it till the “right moment”, and ended up looking back at it years later with an “doh!”. The Time is NOW, Always is NOW to benefit from all your resources. Technology, your People Network, unused Favors, Gadgets…  Don’t worry, when your box is empty, then you have room for MORE things!
  4. Dress to Kill: Well if you ever worked from home, you know that you could literally work while wearing your Pajamas and no one will notice… But what happen when you Dress UP to do anything… Your Self confidence will grow, you will automatically think smarter and your value for your self will increase…  Same thing that you feel after cleaning up & washing your car, it will feel great to drive it. So take care of your self and Dress to KILL what can hold back the Success of your Mission!
  5. Like 007… Finish what you start, With Style: This one groups all the efforts from the other 4, and like James Bond, you Never Quit until your Mission is Done! and you finish it… With Style.

And like James Bond Said in 1967…  “You Only Live Twice”

Have a Great Week!


Samer Chidiac

Samer Chidiac is a Sr. Strategist, Author & an International Innovation Expert.

The Monday Tip Weekly blog is part of the “Influencing the Life of Others” project